Did you know you can access up to 24 months of explanation of benefits electronically on
My Health Plan? Update your communication preferences to paperless in one easy step below.
1 Review Terms and Conditions
An Explanation of Benefits (EOB) is a detailed record of a claim and how it was processed. Choose to get your EOB statements electronically, and keep information at your fingertips. View current claims and access a digital archive of your past services online.
The Summary of Benefits and Coverage (SBC) summarizes important information about your healthcare coverage in a format that can easily be compared to other coverage options you may have. Getting your SBC electronically means you’ll always have access to your most up-to-date coverage information.
1Review Terms and Conditions
Get timely health tips, articles and resources to help you live healthy and happy. Stay up-to-date on health and wellness topics with our member newsletter Healthy Outlooks. Topics include preventing heart disease, finding the right doctor, quitting smoking, good nutrition, exercise tips and much more.
We’ll send you periodic wellness tips (like how to stay healthy during flu season) and reminders for screenings you may need. Health and wellness tips and reminders are chosen especially for you and your covered dependents.
Alerts for the above items will be sent to: Edit Email
Alerts for the above items will be sent to your email. Please provide an email address below.
You must confirm your email before your paper selection takes effect.
Please add email@example.com to your Contact/Safe Sender List to ensure delivery of all messages from Medical Mutual
Thanks for going paperless
You're almost done
You just have to finish confirming your email address to complete process.
We sent an confirmation email to . Please click the link in that email in order to confirm your email address.
Remember, you can always go to the Communication Preferences page to update your paperless preferences, and you can use Profile Settings to update your email address.
If you ever change your mind and want to go paperless, go to the Communication Preferences page to update your paperless preferences.
Two-step Password Reset Option
Add an extra layer of security to your account with two-step password reset. When you sign up for two-step password reset, we will email you a confirmation code letting you change your password if you ever forget it.
Do you want to add two-step password reset to your My Health Plan account?
We will send all account notifications (like your password reset confirmation code) to:
Your email has been updated!
You can always visit the Profile Settings page to update your two-step password reset preference or update your email address.
To activate Two-step Password Reset, click the link in the email we just sent and confirm your email address.
Confirm Email Address
We found multiple email addresses associated with your account.
Please select one of the email addresses from the list below or add a new email address. Your email address is used for account notifications and the paperless communications you have opted in to.
Thank you for confirming your email address preferences. You can update your email address anytime on MHP by going to Profile Settings under My Profile.
Your Email Bounced!
Your email () couldn't be reached when we tried to send you an Email. Please update it here.
You just have to finish confirming your email address to complete process.
We sent an confirmation email to firstname.lastname@example.org. Please click the link in that email in order to confirm your email address.
Remember. You can always go to the Paperless Preferences page to update your paperless preferences, and you can
Profile Settings to update or confirm your email address.
Update Email Address
We were unable to verify your email address. Please double check your entry or provide a different email address.
Please verify your email address in the field below.
Are you using a public or private computer?
A public computer is any computer that you use that you do not control (such as in a library, computer lab or Internet cafe).
A private computer is a trusted computer that you control.
You are leaving Medical Mutual's website
This Medical Mutual of Ohio and its Family of Companies (collectively, “Medical Mutual”) website links to other Internet sites (“Third Party Sites”) that are not maintained by or under the control of Medical Mutual. These links are provided solely for your convenience, and you access them at your own risk. Medical Mutual makes no warranties or representations about the contents of products, services or information offered in such Third Party Sites. Consequently, Medical Mutual is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in Third Party Sites linked to this Medical Mutual website.
You can call your health plan’s Customer Service department at .
Enter your Identification Number and Date of Birth below. You can find your Identification Number on your ID card. Click ‘Continue’ to advance to Step 2. If you don’t have your ID card available, click on the 'Register Using Social Security Number' text above, to register using the last 4 digits of the subscriber's social security number.
We have identified multiple members in your policy with same Date of Birth. Please enter your first and last name here.
No Identification Number?
Enter the last four digits of the subscriber's social security number, first and last name, and date of birth below. Click ‘Continue’ to advance to advance Step 2.
The subscriber on this policy is under 18 years old. If you are the custodial parent or legal guardian of the subscriber, you can create a My Health Plan account to view and manage the subscriber’s health insurance information. You must accept the Terms and Conditions below to continue.
Terms and Conditions:
I am the custodial parent or legal guardian of the subscriber on this policy and have the legal authority to make health care decisions on behalf of the subscriber.
There are no legal restrictions, including but not limited to court orders, which limit my ability to access the subscriber’s information.
I am creating this account only to manage my financial responsibility for the subscriber’s health insurance policy.
When the subscriber turns 18 years old, the subscriber has a legal right to privacy of his or her health information. At that time, I understand that I will no longer be permitted by law to access the subscriber’s account, despite any ongoing financial responsibility that I have for the health insurance policy. The subscriber’s My Health Plan account will reset automatically and will require the subscriber to re-register.
Medical Mutual reserves the right to request documentation as proof of my custodial parental or legal guardian rights at any time and I understand that I must provide that documentation within 24 hours or my access to the subscriber’s My Health Plan account may be suspended until the appropriate documentation is provided and verified by Medical Mutual.
I understand that if I don’t comply with these Terms and Conditions, Medical Mutual may disable my access to the subscriber’s My Health Plan account immediately.
To reset your password, you must request a confirmation code, which we will send to the email address on file. Once you receive the email, enter your confirmation code in the box below and click Next to finish resetting your password.
The confirmation code has been sent to
Establish a unique username, create and confirm your password, and provide your email address. Finally, check the agree to the terms and conditions box, and click ‘Continue’. You will be automatically logged in to your My Health Plan account. In order to complete the registration process, we must validate your email address. Look for an e-mail delivered to the email address you provided. You will need to click the link included in the email to finalize your registration. If you cannot click on the link, copy and paste it into your browser's address bar and hit enter.
Must be between 8 and 20 characters
Must have at least one letter
Must have at least one number
Must not have any special characters
Must not have spaces in it
Go paperless today and enjoy these benefits:
Keeping your information secure is our #1 priority. We use the latest technology to ensure that your online information is safe.
If you try electronic delivery and decide it's not for you, switch back to paper any time.
Health plan communications include:
Note: You may not be eligible to elect paperless for all of the above items. You can view and change the communication delivered to you electronically by visiting the Communication Preferences page.
I understand that by choosing to view my Explanation of Benefits (EOB) online, I will NOT receive notice of EOBs in the U.S. mail.
It is my responsibility to check My Health Plan at MedMutual.com to view any EOBs. Appeals must be submitted within 180 days from the date on the EOB.
I understand that by choosing to receive my Summary of Benefits and Coverage (SBC) document electronically, I will not receive paper copies of SBCs in the U.S. mail.
I understand that by choosing to receive health and wellness information and Healthy Outlooks electronically at the email address I provided to Medical Mutual or on My Health Plan, I will not receive paper copies of these communications in the U.S. mail. I understand that if I choose to receive these communications via email, Medical Mutual may share my email address with a third party solely for the purpose of providing me with Medical Mutual-approved health and wellness information. I understand that my email address will not be sold or otherwise used by the third party.
I understand that I may withdraw my consent to electronic communications at any time, and Medical Mutual will mail my communications to me. [To do so, visit MedMutual.com and log on to My Health Plan. Select Communication Preferences in the My Profile menu. Then click Edit next to Health Resources to change your setting.]
To read more about our privacy practices regarding health and medical information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), please click here, which links to our HIPAA Notice of Privacy Practices.
You should be aware that portions of this Site contain functions for collecting your personal information including your name and email address as well as your history of accessing this Site. Medical Mutual may also collect and track non-personally identifiable information about you, including but not limited to, how certain features of our Site are used, the general region from which our visitors are contacting us and how many people visit our Site at any given time.
We do not collect personal information (such as names, addresses, phone numbers, email addresses or credit card numbers) about you, except when you specifically provide the information on a voluntary basis, such as when you:
Medical Mutual requires that the actual user input such information and that such information be the most recent available. In addition, you may request that we modify or delete your registered account information by sending an email to Medical Mutual of Ohio at MedicalMutualCustomerCare@medmutual.com, with the words “UPDATE USER INFORMATION” in the subject line.
Whenever you register for one or more of our services, we may send an email to you with an authentication link to ensure the accuracy of the email address that you have supplied or to notify you that an application or quotation was requested. Your response to the authentication link may be necessary to complete your registration, which may be required to use our services.
Medical Mutual reserves the right to compile, save, use within the scope of our activities, and analyze any and all of your data (registration data, use history, etc.). Medical Mutual intends to use such data for internal purposes only, including without limitation for the purposes of responding to your requests for information and for contacting you. Medical Mutual may provide aggregated statistics about users (including you) to third parties, but such information will be aggregated so that it does not identify a particular individual or company, including yourself.
Medical Mutual may contact you regarding the status of your account, your registration information, support issues regarding our service, and changes to our service or the terms under which it is offered.
Medical Mutual may use your personally identifiable information for several purposes, including to:
Additionally, we may disclose your personally identifiable information when required by law, rule, or regulation. Specifically, we may disclose this information to unrelated parties in special cases when we have reason to believe that our disclosure is necessary to identify, contact or bring legal action against a person or persons who may be causing injury to, or interference with, the rights or property of Medical Mutual (including our Site), computer users accessing our Site, or any third party. In addition, we may disclose information about individuals who access our Site to law enforcement agencies, judicial or government authorities or to other individuals or entities in response to subpoenas, court orders or other legal processes.
Finally, we may use your information as otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.
If you are an inactive registered user of My Health Plan, we may retain your information for up to twelve (12) months after you are no longer active.
Anonymous information is not personally identifiable information. Anonymous information is information that is collected automatically that relates to, but is not limited to, how certain features of our Site are used, the general region from which our visitors are contacting us and how many people visit our Site at any given time. We use anonymous information and may share with, or license or sell this information to, third parties for the purpose of allowing marketing through our Site.
Medical Mutual does not knowingly collect personally identifiable information on individuals under the age of 18. If you are under age 13, please do not email us, contact our Site, attempt to use our Site, submit information to our Site, or ask us to email you. If you are under the age of 18, you should get permission from a parent or guardian before you email our Site, contact our Site, attempt to use our Site, submit information to our Site, or ask us to email you.
Medical Mutual uses safeguards, such as data encryption, firewalls, system security measures and Secure Socket Layers to protect the confidentiality of your personally identifiable information. While Medical Mutual makes every reasonable effort to protect the information collected through this Site, please be aware that there is always some risk involved when submitting data over the Internet. We cannot guarantee that our Site is 100% safe from illegal tampering or “hacking.” Any data transmitted over the Internet may be at risk; however, once it is received at Medical Mutual and entered into a Medical Mutual database, any data you have submitted has the same protection that Medical Mutual extends to its own confidential information.
If you suspect improper use or access to Medical Mutual information, please notify Medical Mutual immediately. Contact Medical Mutual’s Compliance and Incident Hotline at 800.553.1000 or online.
You may receive various electronic communications from Medical Mutual, such as newsletters, account notifications, and other marketing communications about our products and services. To opt-out of any specific electronic communication, follow the “unsubscribe” instructions associated with the specific communication. If you have submitted personally identifiable information through this Site and would like to request a restriction on the use and disclosure of your information, you can submit your request by completing this form.
You may also request access to your personal information held by Medical Mutual and you may request that we correct or amend your personal data by completing this form. As a reminder to you, when exchanging emails, any email that you send or receive on your employer’s email system may be the property of your employer. Consequently, your employer may have the ability to review your personal information sent via email.
All information and correspondence you share with us will be handled in the strictest confidence. Please note that the email facilities on our Site (unlike those areas within the Site) do not provide the same level of security. For that reason, please do not email to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the Customer Service number located on your identification card.
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Most users accept cookies but you can configure your browser to not accept cookies if you choose, however, if you disable your cookies and are a registered user, you may not have access to your personal information on medmutual.com.
Medical Mutual of Ohio
2060 East 9th Street
Cleveland, Ohio 44115-1355
By Phone: 800.382.5729
By Email: MedicalMutualCustomerCare@medmutual.com
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