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Live Customer Support

For questions about your plan or benefits, please contact a Medical Mutual representative at (800) 382-5729 (TTY/TDD 711 for hearing impaired):

Monday - Thursday, 7:30 a.m. - 7:30 p.m. (EST)
Friday, 7:30 a.m. - 6:00 p.m. (EST)
Saturday, 9:00 a.m. - 1:00 p.m. (EST)

For problems logging in or issues with the website, please call Technical Support at (800) 344-7620:

Monday - Thursday, 7:30 a.m. - 7:30 p.m. (EST)
Friday, 7:30 a.m. - 6:00 p.m. (EST)
Saturday, 9:00 a.m. - 1:00 p.m. (EST)

Mailing Address

Medical Mutual 2060 East 9th Street
Cleveland, OH 44115-1355

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